Ship Agency Terms & Conditions


All transactions entered into by the Company in connection with or arising out of the Company’s business shall be subject to the following terms and conditions (hereinafter the “Conditions”) unless otherwise agreed or stated by the Company in writing.

If any international convention or transport law or other regulation or directive is compulsorily applicable to the Services provided by the Company, these Conditions shall, with regard to such Services only, be subject to such compulsory legislation. However, nothing in these Conditions shall be construed as a waiver by the Company of any of its rights or an increase of any of its responsibilities or liabilities under such legislation. If any part of these Conditions is in any way contrary to such legislation, such part shall, in connection with such Services, be overridden to that extent and no further.

  1. In these Conditions the following expressions have the following meanings respectively:
  2. “The Company” includes the AlfaShip Agencies (Malaysia) Pte Ltd associates, subsidiaries and / or affiliated companies within the AlfaShip Agencies (Malaysia) Pte Ltd (or any company under the management control of one of the AlfaShip Agencies (Malaysia) Pte Ltd) used to perform the Company’s duties under these Conditions.
  3. “Services” means the services which are provided by the Company to the Merchant or Principal, whether or not for reward, whether same be by way of charge, fee, commission or remuneration of any other kind.
  4. “Supplier” means the company firm or person who contracts to supply Services or Goods to the Principal or Merchant through the Company.
  5. “Merchant” means the company firm or person (or any agent thereof) who ships, receives, owns or forwards Goods or holds the bill of lading in respect of which the Company, whether as agent or principal, has agreed to provide or procure services.
  6. “Principal” means the company firm or person who has or whose representatives have instructed the Company and who is the owner or charterer or operator or manager of the vessel represented by the Company and / or the carrier under the bill of lading in connection with which Services are provided by the Company.
  7. “Goods” means any goods, merchandise and articles of every kind whatsoever including any container, chassis, trailer or other equipment used for the purpose of carrying cargo.

“SDR” means a Special Drawing Right as defined by the International Monetary Fund.

  1. “Direct Representative” means the Company acting in the name of and on behalf of the Merchant and/or the Principal.
  2. Words importing the singular number shall include the plural and vice versa, words importing the masculine shall include the feminine and neuter and vice versa and words importing persons shall incorporate bodies corporate, unincorporated associations and partnerships.
  3. The headings in these Conditions are for convenience only and shall not affect their interpretation.

Transactions with the Principal

The following terms and conditions shall apply to transactions with the Principal:

  1. The Principal shall indemnify the Company in respect of all liabilities incurred by the Company when acting as a port agent or liner agent or booking agent on the Principal’s behalf and/or when providing any Services to the Principal. This indemnity shall include but not be limited to all third party claims, charges, losses, damages, taxes, duties, costs and expenses (including, without limitation, interest, penalties and legal fees) that the Company may incur during the performance of the Services, notwithstanding any termination of the contract between the Principal and the Company. This indemnity shall not extend to matters arising by reason of willful misconduct of the Company.
  2. The Principal shall pay forthwith by telegraphic transfer to the Company’s bank account such sums as the Company may request as an advance on port disbursements which the Company estimates will be incurred whilst the Principal’s vessel is in the Company’s agency. If the Principal should fail to comply with the Company’s request, the Company may at any time give notice of the termination of its agency.
  3. The Company shall be entitled to deduct from sums held by the Company for the Principal’s account any amounts due to the Company from the Principal.
  4. The Company, with the consent of the Principal, shall have authority to appoint sub-agents in its sole and absolute discretion to perform services on behalf of the Principal, including such services as may be subject to these Conditions, However, the Company shall not be responsible for the actions of any such sub-agent(s).
  5. Where the Company acts as liner agent and / or booking agent for the Principal, either party shall be entitled to give six months’ written notice of termination of the agency. For the purposes of this Clause “written notice” shall also include notice by post or by electronic means.
  6. In the event that the Company is required by the Principal to file data with a port facility in compliance with the ISPS Code, the Company will exercise reasonable skill and care to file the data correctly and within the prescribed filing deadlines. However, the Company cannot accept any responsibility or liability for the correctness and accuracy of the information provided by the Principal or if the Principal fails to provide the data in a timely manner or if there are technical problems or human error or for any other reason beyond the Company’s reasonable control. The Company provides the filing process as a data exchange service only. Any losses and/or liabilities resulting from the filing of such data, whether or not the Company was or is claimed to have been negligent or at fault in any way, rest with the Principal. The Principal shall hold harmless, defend and indemnify the Company from the consequences of any and all such losses, or liabilities, including but not limited to any penalties, fines or costs of delay.

Transactions with the Supplier

The following terms and conditions shall apply to transactions with the Supplier:

  1. Unless otherwise stated in writing, when the Company is acting as a port agent or liner agent or booking agent it acts at all times as agent for and on behalf of the Principal and has authority to enter into contracts with the Supplier as agent for the Principal. The Company shall not be personally liable to pay any debt or expense due to the Supplier from the Principal.
  2. Where the Company is acting as a forwarding agent, unless it is acting as agent for the Principal in accordance with Clause (8) hereof or otherwise agreed in writing, it acts at all times as agent for and on behalf of the Merchant and has authority to enter into contracts with the Supplier as agent for the Merchant. The Company shall not be personally liable to pay any debt due to the Supplier from the Merchant.

Transactions with the Merchant

The following terms and conditions shall apply to transactions with the Merchant:

  1. When acting as port agent or liner agent or booking agent, the Company acts at all times as agent for and on behalf of the Principal and has authority to enter into contracts with the Merchant as agent for the Principal. The Company shall not be personally responsible for the Principal’s liabilities.
  2. The Company may provide Services to the Merchant as its agent or as a principal. The Merchant warrants that it is either the owner of the Goods or the authorised agent of the owner and that it accepts these terms for itself and as agent for and on behalf of the owner.
  3. Where the Company arranges Services for the Merchant’s Goods which are or will be carried in accordance with a contract with the Principal contained in or evidenced by a bill of lading, charterparty or other contract of affreightment, all Services including forwarding Services are arranged by the Company as agent for and on behalf of the Principal. The provision of such Services shall be subject to the terms and conditions of the Principal’s bill of lading and tariff rules (if any), which may be inspected on request, or other contract between the Principal and the Merchant.
  4. Where the Company arranges Services for the Merchant’s Goods as a forwarder (whether as principal or agent) the provision of such Services are subject to these Conditions.

14.The Company may from time to time issue a house bill of lading covering the transportation of the Merchant’s Goods. In the event of any conflict between these Conditions and the house bill of lading, the latter shall prevail.

15.When the Company contracts as a principal for any Services, the Company shall have full liberty to sub-contract the whole or any part of its contracted Services to third parties as may be necessary to fulfil the customer’s instructions and subject to the trading conditions of the sub-contractors.

  1. The Company shall be relieved of any liability, and the Merchant shall hold the Company harmless, for loss or damage if such loss or damage resulted from:
  2. the act or omission of the Merchant or his representative or any other party from whom the Company took charge of the Goods;
  3. inherent vice of the Goods, including improper packing, labeling or addressing (except to the extent that the Company undertook to be responsible therefor);
  4. handling, loading, stowage or unloading of the Goods by the Merchant or any person acting on his behalf other than the Company;
  5. seizure, forfeiture or detention under legal process;
  6. riot, civil commotion, strike, lock out, general or partial stoppage or restraint of labour from whatever cause;
  7. any consequence of war, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, acts of terrorism or sabotage, rebellion, revolution, insurrection, military or usurped power or confiscation or nationalisation or requisition or destruction of or damage to any property or Goods by or under the order of any Government or public or local authority.
  8. any cause or event which the Company was unable to avoid and the consequences whereof the Company was unable to prevent by the exercise of due diligence.
  9. The Company shall not arrange insurance for the subject matter of the Services save upon express instructions given in writing by the Merchant in relation to which there shall be a specific agreement as to charge. All insurance arranged by the Company is subject to the conditions of the insurer. If the Company agrees to arrange insurance, it acts as agent of the Merchant in doing so.
  10. Where the Company agrees to provide or arrange Services for the Merchant’s Goods, the Merchant shall be deemed to have authorised the Company to conclude all and any contracts necessary to provide those Services. The Merchant shall reimburse on demand the Company with all taxes, charges or fines whatsoever incurred by the Company as a result of providing or arranging the Services, or undertaking any liability in connection with the Services, particularly in respect of any bond issued to Customs or any other statutory authority by the Company.
  11. The Company is deemed to be appointed as and acts as a Direct Representative in all and any dealings with any other authority, for and on behalf of the Merchant.
  12. Unless the Company has previously so agreed in writing, the Company will not provide Services for Goods of a dangerous or damaging nature. If such Goods are accepted pursuant to a special arrangement, and, thereafter (in the opinion of the Company) constitute a risk to health or to other goods or property, the Company shall, where reasonably practicable, contact the Merchant in order to require him to remove or otherwise deal with the Goods, but reserves the right, in any event, to do so at the expense of the Merchant. Should the Merchant fail to provide such details at the time of contract the Merchant shall be responsible for all costs, losses and damages whatsoever arising as a result thereof  and the Company shall have the right exercisable on behalf of itself or its Principal to rescind the contract.


  1. The Company shall exercise reasonable care and diligence in providing Services.
  2. Unless otherwise agreed in writing, the liability of the Company shall in all circumstances be limited to the lesser of sums calculated in the following manner:-
  3. where Goods are lost or damaged :
  4. the value of Goods so lost and damaged; or
  5. a sum calculated at the rate of SDRs 2.00 per kilo of the gross weight of any Goods lost or damaged;
  6. in all other circumstances the amount of the direct loss or SDRs 75,000.
  7. The Company will not provide Services in connection with bullion, coin, precious stones, jewellery, valuables, antiques, pictures, human remains, livestock, pets or plants but if the Company should, in the course of providing the Services, handle or deal with such Goods (otherwise than under special arrangements previously made in writing) the Company shall be under no liability whatsoever for or in connection with such Goods however arising.
  8. The Company shall perform the Services with due dispatch but shall not be liable for any loss or damage arising from any delay which it could not reasonably prevent. Without prejudice to the foregoing, in the event that the Company is deemed to be liable for any delay, its liability shall in no event exceed the amount of the Company’s charges in respect of the transaction.
  9. The Company will under no circumstances be liable for:
  10. loss of profits, business interruption, loss of business, loss of market, loss of revenue, loss of production or the consequences of delay or deviation, loss of reputation, indirect or consequential losses; or
  11. damage caused by any event or cause that the Company was unable to avoid and/or the consequences of which could not have been prevented by the exercise of reasonable diligence; or
  12. damage which was not solely caused by the act or omission of the Company or which would have occurred in any event.
  13. Any claim against the Company must be made in writing and notified to the Company within 14 days of the date on which the Principal or the Merchant (as the case may be) became aware or ought to have become aware of the circumstances giving rise to the claim and any claim not so notified shall be deemed waived and time barred. The Company shall in any event be discharged of all liability arising out of the Services unless suit is brought and written notice of it given to the Company within one year of the end of performance of the Services giving rise to such claim.
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